İş Yerinde
İş Yerinde
Job Type
Full-Time
Years of Experience
More than 2 years of experience
Department
Customer Service
Customer Service
Application Count
0-50 application
Job Type
Full-Time
Years of Experience
More than 2 years of experience
Application Count
0-50 application
Department
Customer Service
QUALIFICATIONS AND JOB DESCRIPTION
We are looking for a Customer Services Agent to join our Quality & Customer Services team in Türkiye. The role will report to the Quality & Customer Services Manager and must be a team player who will ensure that the requests from the hotels and customers are managed.
General Qualifications
- Fluent spoken and written English skills are requested
- Apart from that you will need a B Category driver's licence
- Also, be able to organize the workday according to priorities and have a basic knowledge of Hotels in Türkiye, Complaint handling and UKs Health & Safety Regulations.
- We need well organized and stres resistend team members, who are able to answer hotel complaints and check Hotels on Spot
- Have at least 2 years of experience in tourism and similar pozition (preferably experience in travel agencies)
- University graduate
- Good computer skills (Microsoft Office)
- The principle of customer satisfaction, and the ability to solve problems within a customer satisfaction
- Self Improvement in stress management.
- Good dictation and good communication skills
- Clear communication skills and the ability to work with people across all departments
- Customer-oriented and communicative personality with a structured, reliable way of working
- Excellent interpersonal and communication skills
- The ability to solve problems within a fast-paced environment
- Strong attention to detail
- Suitable for teamwork
- Based in Antalya
Job Description
The Consumer Services Agent will be responsible for:
- Handling customer inquiries and providing appropriate solutions
- Managing customer accounts and maintaining accurate records
- Collaborating with other departments to resolve customer issues
- Monitoring customer satisfaction and implementing improvements as needed
- Participating in training and development programs to enhance skills
Answering written complaints of holiday makers. and making H&S checks in hotels all over Türkiye, in form of a written survey and on Spot.
Preferred Candidate
Müşteri Hizmetleri Görevlisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri Hizmetleri Görevlisi Müşteri Hizmetleri Görevlisi Maaşları Müşteri Hizmetleri Görevlisi Nasıl Olunur? Müşteri Hizmetleri Görevlisi Nedir? Müşteri Hizmetleri Görevlisi İş İlanlarıHakkımızda
MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 65 destination offices in 19 countries in and around the
Şirket Sayfasına GitŞirketin Aydınlatma Metni
Detaylı BilgiYan Haklar
Özel Sağlık Sigortası, Servis, Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.).
Müşteri Hizmetleri Görevlisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri Hizmetleri Görevlisi Müşteri Hizmetleri Görevlisi Maaşları Müşteri Hizmetleri Görevlisi Nasıl Olunur? Müşteri Hizmetleri Görevlisi Nedir? Müşteri Hizmetleri Görevlisi İş İlanları