Quality & Customer Services Agent

MTS GLOBE

We are looking for a Customer Services Agent to join our Quality & Customer Services team in Türkiye. The role will report to the Quality & Customer Services Manager and must be a team player who will ensure that the requests from the hotels and customers are managed.

General Qualifications

• Fluent spoken and written English skills are requested
• Apart from that you will need a B Category driver's licence
• Also, be able to organize the workday according to priorities and have a basic knowledge of Hotels in Türkiye, Complaint handling and UKs Health & Safety Regulations.
• We need well organized and stres resistend team members, who are able to answer hotel complaints and check Hotels on Spot
• Have at least 2 years of experience in tourism and similar pozition (preferably experience in travel agencies)
• University graduate
• Good computer skills (Microsoft Office)
• The principle of customer satisfaction, and the ability to solve problems within a customer satisfaction
• Self Improvement in stress management.
• Good dictation and good communication skills
• Clear communication skills and the ability to work with people across all departments
• Customer-oriented and communicative personality with a structured, reliable way of working
• Excellent interpersonal and communication skills
• The ability to solve problems within a fast-paced environment
• Strong attention to detail
• Suitable for teamwork
• Based in Antalya

Job Description

The Consumer Services Agent will be responsible for:

• Handling customer inquiries and providing appropriate solutions
• Managing customer accounts and maintaining accurate records
• Collaborating with other departments to resolve customer issues
• Monitoring customer satisfaction and implementing improvements as needed
  
• Participating in training and development programs to enhance skills

• Answering written complaints of holiday makers. and making H&S checks in hotels all over Türkiye, in form of a written survey and on Spot.