Servis Planlama Uzmanı

NEMOMARİN TİC. MÜH. DENİZCİLİK A.Ş.

About the Position

We are looking for a dedicated Service Support & Planning Specialist  to support and coordinate the daily service activities mainly for our Ballast Water Treatment Systems (BWTS) service team.

We operate in the maritime industry, providing service and after-sales support for the systems installed onboard ships worldwide.

The position will work closely with our service engineers & responsible sales manager, principals, customers & superintendents and internal departments. The main responsibility will be to ensure that service activities are properly coordinated, documented, followed up, and accurately reflected in our internal records and invoicing.

This is a hands-on coordination role requiring strong organization, attention to detail, excellent English communication skills, and the ability to manage a high volume of information and communication.

Key Responsibilities

• Coordinate and follow up the daily activities of the Service Engineers.
• Monitor service requests, site visits, service reports, and open service issues.
• Carefully review service engineers' reports and ensure that all relevant information, materials, working hours, travel expenses, and additional costs are properly recorded.
• Track spare parts and materials provided by Service Engineers and ensure that their usage is properly documented.
• Follow up material movements, usage, returns, and missing information when necessary.
• Follow up service invoices based on completed service activities, reports, spare parts, working hours, and other applicable costs.
• Check timesheets and attendance records, including overtime, and coordinate the approval process.
• Maintain accurate records of service activities, materials, working hours, and customer-related information.
• Follow up pending reports, missing documents, customer approvals, and other open actions.
• Communicate with customers and principals by email and phone regarding service-related matters.
• Support the Service Engineers with administrative and operational matters so that they can focus on technical work and field activities.
• Handle a high volume of phone calls and service-related communication in a professional and organized manner.
• Coordinate internally with Sales, Logistics, Finance, and other relevant departments when required.
• Prepare regular service activity and performance reports for management.
• Ensure that service-related documentation is complete, accurate, and properly archived.

Requirements

• Strong written and spoken English is essential.
• Previous experience in service planning & coordination, service administration, after-sales support, operations, or a similar role is preferred.
• Experience in the marine industry, shipyards, marine equipment, or technical services is a strong advantage.
• Strong attention to detail and ability to identify inconsistencies in reports, timesheets, material records, and invoices.
• Good numerical and analytical skills.
• Strong organizational and follow-up skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Comfortable working with a high volume of phone calls, emails, and service requests.
• Good command of MS Office, particularly Excel and Outlook.
• Ability to communicate effectively with both technical and non-technical colleagues.
• Proactive, responsible, solution-oriented, and able to work independently.

What We Offer

• The opportunity to work in a specialized and growing marine technology environment.
• Direct involvement in international service operations and customer relations.
• A dynamic working environment with exposure to Ballast Water Treatment Systems and marine technologies.
• The opportunity to work closely with experienced Service Engineers and develop strong technical and operational knowledge.
• A role with significant responsibility in the coordination and administration of our service operations.