Boutique Manager

Nestlé Türkiye Gıda Sanayi A.Ş

We are currently looking for a Boutique Manager to join our Nespresso team who will be responsible for a boutique by driving the Nespresso "Sales through Service" philosophy in and around the boutique. Maximizing prospect conversion into members, driving loyalty through distinctive and personal contact moments, and delivering business results through inspiring leadership and development of Coffee Specialists and theAssistant Boutique Manager

Main Responsibilities

Leading and Developing People

• Manage directly the Assistant Boutique Manager and Coffee Specialists.
• Empower, coach and enable the Assistant Boutique Manager and Coffee Specialists to ensure optimal performance.
• Lead by example in terms of Nespresso leadership behaviors.
• Translate the Nespresso strategy into daily boutique operations in an inspiring way.
• Ensure knowledgeable and engaged employees with strong coffee expertise.
• Be responsible for a safe, healthy, and positive working environment.

Excellent Boutique Execution of the Sales through Service Philosophy

• Maximize brand experience, direct consumer relationships, and boutique distribution according to its operating segment.
• Drive optimal achievement of business goals through setting aligned commercial goals and measurements based on Nespresso strategy and development plans.
• Deliver the ultimate coffee experience in the Boutique.
• Execute and provide support for visual merchandising projects with the Marketing Team.
• Analyze and propose improvement plans based on Mystery Shopping and Customer Voice results.
• Implement the Sales through Service philosophy and challenge and support Coffee Specialists accordingly.
• Lead and drive the team to ensure compliance with PDPL (Personal Data Protection Law) / KVKK (Law on the Protection of Personal Data) requirements during each sales transaction.
• Ensure all activities are carried out in accordance with company and site policies, legal requirements, and applicable legislation.
• Maintain a safe working environment in compliance with local laws, striving for zero accidents through continuous coaching on safe behaviors.

Boutique Financial Performance, Compliance & Efficiency

• Be responsible for the Boutique's performance, compliance, and operational efficiency.
• Optimize resource utilization and cost control related to boutique sales, including relevant P&L (Profit and Loss) line items such as Product Demonstrations,tastings, and other commercial activities.
• Enable boutique communities to perform at their highest level.
• Ensure the boutique operates in accordance with international guidelines and standards.
• Drive compliance across all boutique operations.

Qualifications

• Professional and intellectual capabilities equivalent to higher professional education level.
• Experience in direct customer sales of premium products and services.
• Minimum 3 years of professional experience in Retail Team Management.