Guest Experience Manager

NOVOTEL BOSPHORUS İSTANBUL

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Bachelor’s Degree in Hospitality.
• Minimum 2 years relevant experience, international hotel experience is preferred.
• Fluent English both written and spoken.
• Good command of Opera and Microsoft Office.
• Good team player, working well with other departments and co-workers.
• Able to work under pressure and within tight deadlines of hotel industry.
• Ability to focus attention on guest needs, remain calm and courteous at all times.

 WHAT YOU WILL BE  DOING:

• Driving a guest centric culture in the hotel and create awareness and understanding among all hotel teams on the importance of guest experience. 
• Resolve guests’ complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of guest satisfaction and quality
• Leads and supports all guest experience initiatives at the property. 
• Have direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback. 
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.