Servis Mühendisi

Power Tk Makina Servis Sanayi A.Ş

About the Role
We are looking for a motivated Service Engineer to join our technical team in İstanbul. The main purpose of the role is to provide fast and effective solutions to customer and dealer service requests, increase customer satisfaction, minimize product downtime, and enhance the technical efficiency of service operations.

Key Responsibilities

• Respond to customer, dealer, and internal service requests professionally and record them in the system.

• Prioritize and coordinate service activities with relevant departments.

• Act as the first contact point for technical support and ensure prompt feedback.

• Diagnose faults via phone, email, or digital platforms using diagnostic tools and documentation.

• Perform on-site interventions when remote solutions are not possible.

• Work closely with workshop engineers for spare parts, tools, and technical guidance.

• Plan and coordinate technician assignments, monitor work orders, and ensure quality completion.

• Prepare detailed technical reports and create troubleshooting guides for recurring issues.

• Accurately report field warranty cases to the warranty team on time.

• Ensure necessary documentation is shared with institutions for scheduled technical visits.

Qualifications

• Bachelor’s degree in Mechanical, Mechatronics, or Electrical Engineering (or equivalent).

• 3+ years of experience in technical service or maintenance roles (preferably in engines, machinery, or automotive).

• Strong problem-solving and diagnostic skills.

• Proficiency in MS Office and service management systems (IFS, SAP, etc.).

• B-class driving license and willingness to travel.

• Good English communication skills (written and spoken).

Personal Competencies

• Customer-oriented and solution-focused mindset

• Strong sense of responsibility and ownership

• Good teamwork and coordination skills

• Analytical thinking and adaptability