Operations Manager (Customer Experience)
About Job
Operations Manager
Are you an experienced leader with a passion for customer experience, operational excellence, and team development?
At PCX, we are committed to building high-performing operations that create exceptional customer experiences. As we continue to grow, we are looking for an experienced Operations Manager to lead teams, drive performance, and contribute to business success.
What you'll do
• Lead operational teams to achieve business objectives
• Monitor and improve KPIs, service levels, and operational performance
• Coach and develop Team Leaders and management teams
• Build strong relationships with clients and key stakeholders
• Drive continuous improvement and operational transformation initiatives
What we're looking for
• Minimum 2 years of leadership experience in contact center, BPO, customer experience, or operations management environments
• Proven success in managing large teams and delivering operational targets
• Strong knowledge of KPI management, SLA governance, and workforce performance
• Excellent leadership, communication, and problem-solving skills
• Advanced English proficiency (written and spoken)
What we offer
• A dynamic and growth-oriented work environment
• Opportunities to lead impactful operations and transformation projects
• Professional development and career growth opportunities
• Competitive compensation and benefits package
If you're passionate about leading teams, driving performance, and creating meaningful business impact, we'd love to hear from you.
Apply now or share this opportunity with your network.
Preferred Candidate
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Yapay zeka tarafından oluşturulan pozisyona özel sorularla mülakat provası yap, performansına dair anında geri bildirim al.
Şirket Hakkında
Yüksek verimlilik, kesintisiz destek, hızlı kurulum ve deneyimli bir iş ortağı ile çalışmanın verdiği konfor ile maliyet avantajından vazgeçemeyen kurum ve kuruluşların ilk tercihi olan Procat 2004 yılında kurulmuştur.Procat kurucularının çeyrek yüzyıla yakın sektör deneyiminden aldığı güç ve uzman kadrosu ile birlikte A’dan Z’ye anahtar teslim çağrı merkezi kurulumu, üçüncü parti ürün ve çözümler ile entegrasyonu, uygulama geliştirme, raporlama, izleme, denetleme ve kalite değerlendirme için gereken tüm ürün ve hizmetleri sunar.
Yan Haklar
- Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.)
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