Operations Manager (Customer Experience)

PROCAT DANIŞMANLIK YAZILIM TELEKOMÜNİKASYON PAZ. TİC. A.Ş.

Operations Manager

Are you an experienced leader with a passion for customer experience, operational excellence, and team development?

At PCX, we are committed to building high-performing operations that create exceptional customer experiences. As we continue to grow, we are looking for an experienced Operations Manager to lead teams, drive performance, and contribute to business success.

What you'll do
• Lead operational teams to achieve business objectives
• Monitor and improve KPIs, service levels, and operational performance
• Coach and develop Team Leaders and management teams
• Build strong relationships with clients and key stakeholders
• Drive continuous improvement and operational transformation initiatives

What we're looking for
• Minimum 2 years of leadership experience in contact center, BPO, customer experience, or operations management environments
• Proven success in managing large teams and delivering operational targets
• Strong knowledge of KPI management, SLA governance, and workforce performance
• Excellent leadership, communication, and problem-solving skills
• Advanced English proficiency (written and spoken)

What we offer
• A dynamic and growth-oriented work environment
• Opportunities to lead impactful operations and transformation projects
• Professional development and career growth opportunities
• Competitive compensation and benefits package

If you're passionate about leading teams, driving performance, and creating meaningful business impact, we'd love to hear from you.

Apply now or share this opportunity with your network.