Help Desk Specialist

Raicam Hidrolik A.Ş.-RAICAM

We are looking for a dynamic, solution-orientedIT Help Desk Specialist to join our IT family.

Job Description (Key Responsibilities)

Your main responsibilities will include:

• Help Desk & User Support: Providing high-quality, professional technical support to end-users for hardware, OS, and software applications.
• Hardware & Software Setup: Managing the installation, maintenance, and troubleshooting of PCs, printers, scanners, and other IT peripherals.
• Inventory Management: Tracking, updating, and reporting the inventory of computers, software licenses, and connected IT equipment.
• Backup & Security: Monitoring and maintaining daily backup systems to ensure data integrity and business continuity.
• Vendor Coordination: Working in alignment and coordinating operational tasks with external IT service providers and vendors.
• IT Procurement: Assisting in technical procurement processes and equipment purchasing.
• Continuous Improvement: Proposing system enhancements, analyzing infrastructure needs, and actively contributing to global/local IT projects.

Education & Experience:

• High School degree, Technical Vocational School, or Bachelor’s Degree in Information Technology, Computer Programming, or related fields.
• Min.2 years of proven experience in an IT Help Desk / End-User Support role.

 Professional Skills & Attributes:

• Strong command of computer fundamentals, Windows OS, and MS Office / Microsoft 365 applications.
• Technical English: Ability to read, understand, and follow technical documentation and manuals.
• Excellent documentation and reporting skills (keeping track of resolved tickets and tasks).
• Strong analytical thinking, quick problem-solving, and a solution-oriented mindset.
• Excellent communication skills with a customer-centric approach to internal users.
• A great team player with a high sense of ownership and task follow-up.
• Eager to learn, research, and adapt to new technologies.
• Flexibility to adapt to agile and flexible working hours when operational needs arise.