Front Desk Supervisor

Sektöründe Öncü Firma

About Us

We are a leading dental clinic located in Istanbul. Driven by an international growth vision and a commitment to premium quality, we provide bespoke, patient-centric dental care to patients from all around the world. We are currently seeking a polished, articulate, and highly organized Front Desk Supervisor to join our growing team.

Position Summary

We are seeking a highly professional and organized Front Desk Supervisor to oversee our front-of-house operations. In this role, you will be the welcoming face of our clinic, taking responsibility for patient reception, daily scheduling, and administrative workflows to ensure a premium experience for both our international and local guests. 

Key Responsibilities

• Take full ownership of front-of-house operations, ensuring a premium, organized, and welcoming reception environment.

• Greet arriving guests, handle registrations, and guide patients smoothly through their clinic visit with an empathetic, patient-centric approach.

• Manage booking and scheduling responsibilities, including proactive patient follow-ups and appointment coordination.

• Manage the central communication hub by handling incoming phone calls, responding to emails, and coordinating appointments seamlessly.

• Act as the bridge between patients, our medical experts, and the patient relations team to ensure a flawless daily flow.

• Handle essential front-desk administrative tasks, process patient payments, issue invoices, and complete daily financial reports.

Key Qualifications

• 3+ years of front desk, guest relations, or operations experience (experience in a premium private clinic or luxury hospitality is highly preferred).

• Fluent English (both written and spoken) is mandatory to communicate effectively with international guests.

• Availability to work Saturday shifts, with the benefit of one Saturday off per month.

• Strong multitasking abilities, sharp problem-solving skills, and a strong eye for appointment follow-ups.

• Polished, highly organized, and deeply client-focused with a strong sense of professional responsibility.