Services Executive - Trade Marketing

SEPHORA KOZMETİK A.Ş

Sephora is the world’s most loved beauty community, offering a unique retail experience for passionate clients and innovative beauty brands, encouraging them to be fearless in their creativity and self-expression. Founded in France by Dominique Mandonnaud in 1970, Sephora’s revolutionary concept offers clients a hands-on relationship with an ever-changing array of carefully curated brand partners, featuring trusted classics, indie darlings, emerging favorites and the critically acclaimed Sephora Collection. Our products and services give our clients confidence in everything they do, helping them unlock their beauty potential with support from the most professional and imaginative team of product consultants in the beauty industry. 

Owned by LVMH Moët Hennessy Louis Vuitton, the world's leading luxury goods group, Sephora’s excellence, innovation, and entrepreneurial spirit have made it a beauty trailblazer in 35 countries and online, providing a diverse range of clients with the perfect environment in which to experiment and learn. 

Operating in about 2800 stores in 35 countries worldwide, Sephora has been active in Turkey since 2007, with 43 stores in 11 different cities and online.

 As Sephora Turkey, we are looking for a “Services Executive” with the following skills and qualifications;

Qualifications:

• Bachelor's Degree in Business Administration, Marketing, Communications or similar fields
• Minimum of 5 years of relevant work experience preferably in retail and/or trade marketing department
• Excellent planning and organizational skills
• Proven ability to influence peers and provide feedback to collaborate effectively
• Customer centric notion with an understanding of trends, beauty products and services
• Strong written, verbal communication skills & inter-personal skills
• Results-driven and delivery-focused
• Multi-tasker with advanced coordination and problem solving skills
• Very good English communication
• Very good knowledge of MS office
• Ability to adapt quickly to an agile and dynamic environment

Job Description:

Reporting to Trade Marketing Manager; Services Executive is responsible for establishing Sephora as the teaching destination for beauty, including the success of in-store beauty services and classes. This position ensures a high level of client service by coaching cast on how to uphold our brand promise of personalized services by engaged experts

• Supervise all services currently running within all Sephora stores in 3 different worlds; Makeup, Skincare and Fragrance
• Manage the client experience as well as provide feedback to the store teams
• Be responsible for ensuring that all members of the store teams execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives
• Ensure store staffs are engaging clients with our innovative offline&online tools that complement their shopping experience
• Enrich and expand makeup services 
• Establish expert skincare services 
• Boosting fragrances services through gifting/personalization