Helpdesk Specialist / İstanbul - Avrupa

Seri Bilgi Teknolojileri Destek Hizmetleri

SERİ is one of the most outstanding service providers in the field of Information Technologies (IT). With widespread service network in whole Turkey and in-field-teams, we offer opportunity to provide IT services at one point. Owing to economic scale with our prevalence and customer portfolio, we can offer high-quality service with effective cost model at better prices. SERİ is situated as a strategic partner that enrichs the custumors' business with the responsibility of being main supplier in IT services which is the essential need of all corporate companies.

Helpdesk (Service Desk) Agent will be tasked with following responsibilites in several projects (located on European side of Istanbul) of SERİ Bilgi Teknolojileri, which is an IBM company.

• Being graduated from vocational high schools,
• Having at least 2 years of experience in Information Technologies Service Desk,
• Being interested in Information Technologies,
  
• Having problem solving and good communication skills on the phone,
• Good verbal and written communication skills in English,
• Willing to work in flexible working hours and shift system,
• Being aware of her/his responsibilities,
• Being result and customer oriented,
  
• Ensure and care absolute customer satisfaction,
  
• Willing to work cooperatively within a team,
  
• No military obligation for male candidates or postponed at least 2 years.

Knowledge of English will be tested during the interviews.