Senior Software Support Specialist

Seri Bilgi Teknolojileri Destek Hizmetleri

• Bachelor's Degree or higher in Computer Science, Engineering, and/or IT related field.
• At least 3-5 year/s of advanced IT experience in IBM Maximo software support.
• Knowledge of WebSphere Application Server, DB2 and scripting (shell,javascript,perl)/java programming are a plus.
• Experience in Java and WebService development of frame work Components or product development.
• Provide technical services over the Maximo Environment.
• Having knowledge on ITIL (IT Infrastructure Library) or ITIL v3 Certification is a plus.
• Good command of English both written and spoken.
• Reliability, responsiveness and flexibility, Teamwork skills, High motivation, Communication Skills.
• Ability to consistently follow policies and procedures.
• Military Service must be complated or postponed at least 2 years for male candidates.

İŞ TANIMI

• Manage applications including People,Person groups, Users, Search and Notifications that are per-requisite for managing tickets.
• Identify issues related to Incident which includes assigning,transferring,resolving an incident,relating one Incident to another,resolving a Global incident,creating a Problem or a Change From an Incident.
• Develop and document detailed technical designs to meet business requirements.
• Coordinate escalation of application issues to appropriate internal or external resources.