İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Specialist
Department
IT
IT
Application Count
87 application
Job Type
Full-Time
Position Level
Specialist
Application Count
87 application
Department
IT
QUALIFICATIONS AND JOB DESCRIPTION
SERVİSNET TELEKOMÜNİKASYON HİZ. SAN. VE TİC. A.Ş. is looking for a "Helpdesk Specialist" for our client which is one of the biggest technology vendor in Turkey.
JOB DESCRIPTION
- Create a service request (SR) according to customer feedback
- Accept and handle the SR and provide services
- Solve customers' problems
- Conduct customer surveys
- Close SRs
- 7/24 available to answer customer calls
- Responsible to answer customer call on time
- Emergency SMS distribution to Manager Level
- Giving internal training to new staff about ITR system.
- Following unclosed Tickets and warring to related managers, Output the regularly audit report about Service Ticket compliance.
- Suspended SR Handling Time Distribution check
- SR Handling Time Distribution Stat. Check
- Handling Customerdaily e-mails/requests to tr_support
- Handling Enterprise requests via e-mail and call center hotline
- Weekly customer report, Request Report, Monthly Report, ITR Daily report
- RFC Check, Closed SR check, Closed SR check Monthly, Closed RFC check Monthly, Unresolved RFC check Monthly.
- Customer satisfaction survey
QUALIFICATIONS AND JOB DESCRIPTION
- Bachelor’s degree
- At least 2 years of professional experience
- Good level of English (both written and oral)
- Skillful to operate office software, such as Word, Excel and PowerPoint etc.
- Experienced in requirement management. (Documentation, technical specification)
- Skillful to operate office software, such as Word, Excel and PowerPoint etc.
- Ability to provide guidance to customer
- Solution oriented mindset
- Strong communication skills, written and spoken
- Great team player
- Presentable
- Ability to work in dynamic and flexible work hours
- No military service obligation for male candidates
Preferred Candidate
Helpdesk Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Helpdesk Uzmanı Helpdesk Uzmanı Maaşları Helpdesk Uzmanı Nasıl Olunur? Helpdesk Uzmanı Nedir? Helpdesk Uzmanı İş İlanlarıHakkımızda
Servisnet Telekomünikasyon Hizmetleri Sanayi Tic. 1985 yılında Northern Telecom bünyesinde faaliyet göstermeye başlayan Müşteri
Şirket Sayfasına GitHelpdesk Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Helpdesk Uzmanı Helpdesk Uzmanı Maaşları Helpdesk Uzmanı Nasıl Olunur? Helpdesk Uzmanı Nedir? Helpdesk Uzmanı İş İlanları