Scheduling Support - Contractor

Shell & Turcas Petrol A.Ş

“We are looking for team members for our Scheduling team for six months.”

Job Purpose:

To liaise with hauliers, customers (IVR), CSC and scheduling teams to perform amendments to the schedule during its execution, manage customer enquiries and process urgent orders.

Principal Accountabilities:

·         Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan

·         Manage deviation from plan, i.e. process in GSAP any post schedule amendments: Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered

·         Receive urgent order requests and create urgent orders within framework of delivery promise. Provide feedback of changes to planned shipments to schedulers and scheduling admin team, particularly to VMI customers

·         Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate. Ensure any Special Instructions noted on the orders have been processed

·         Initiate surcharges for Left on Board and urgent orders to the customers. Investigate and resolve customer complaints. Ensure documentation and filing is accurate, up to date and accessible

Special Challenges:

·         Assess/handle unplanned issues arising from delivery/system constraints.

Feedback effectively to scheduling team and scheduling admin

Qualification required:

·         Distribution Customer Service

·         Road Delivery Operations

·         Distribution Planning and Exchanges

·         Understanding of supply chain processes including lead times and delivery priorities among others

·         Excellent stakeholder management

·         Excellent communication and issue resolution skills

·         Resilient under pressure

·         Ability to deal with non-standard situations

·         Ability to apply proper solution under time pressure

Familiar with SAP or scheduling systems would be an advantage