Doorman

Sofitel Luxury Hotels

Sofitel is coming to Turkey!

Accor Group's owned or operated hotels continues to make difference in the industry, by serving international standards.

A high-end magnificent Sofitel brand is going to be in Turkey very soon ...

Located in Taksim, the heart of Istanbul. Sofitel Istanbul, enjoys a prestigious location with a unique view of the Bosphorus, is looking for great team mates to provide an excellent service experience with an exciting range of products.
 

Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

-         Consistently offers professional, engaging and friendly service

-         Provides all arriving guests with a warm welcome

-         Act as first/last point of contact for guest, opening/closing car and Hotel Lobby doors, includes bidding farewell

-         Executes curbside check in

-         Keeping Door area and Lobby impeccable at all times

-         Provide excellence in guest service and acting as a liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt and courteous manner

-         Be exceptionally knowledgeable of all hotel related information including; hours of operation, promotions, menu selection, meeting facilities, guest room and rate structuring and current availability

-         Promote and enforce health and safety awareness as well as to have a complete understanding of the fire evacuation and lost and found procedures

-         Upholds the highest standard of internal and external customer service by demonstrating the ability to provide consistent luxury hotel guest experiences

-         Utilizing Guest Name in all interactions

-         Knowledgeable about local area – Attractions, Directions, Cultural Scene, etc.

-         Assists guests with luggage and secured luggage storage

-         Maintains relationships with limousine and cab services

-         Escorts guests to their destinations within the hotel

-         Assists front office team with check-ins/outs as needed

-         Reviews daily reports, group resumes and ensures execution of all special requirements

-         Acts as Lobby ambassador throughout shift – providing thoughtful touches for our guests

-         Participates in all colleague briefings and formal communication meetings

-         Follows all established standards and procedures set out by the hotel and the department

-         To provide parking options and safely parking any valet vehicles

-         Other duties as assigned

Qualifications

-         Previous experience is an asset

-         Must have valid Driver’s License

-         Previous Experience in a luxury property an asset

-         Ability to prioritize and execute guest requests through strong organizational skills

-         Excellent interpersonal skills, with great communication ability

-         Must have a passion for guest contact

-         Must have the ability to work well under pressure

-         Must be available to work all shifts including weekends

-         Requires lifting 50 lbs. of weight for extended periods of time

-         Knowledge of the local area is an asset

Physical Aspects of Position

-         Constant standing and walking throughout shift

-         Frequent lifting and carrying up to 50 lbs.

-         Constant kneeling, pushing, pulling, lifting

-         Frequent ascending or descending ramps, stairs and ladders