İŞ TANIMI
To consistently provide thoughtful, caring and sincere service.
To identify and anticipate Guests’ needs and ensure personalized service is provided
To provide Food and Beverage Services as required
To assist with any plans or arrangements the guest intends to make during their stay
To ensure that all requests from Guests are made possible and are followed up on
To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems
Ensure repeat guests are met and greeted on a daily basis and profiles are updated
Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests
Respect guest privacy and do not discuss guests’ private information with colleagues
Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same
Provide third service to guests by ensuring rooms are tidied up after guests leave rooms
Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met
Demonstrate discretion and courtesy when entering into the private space of guests
To assist guests regarding hotel facilities in an informative and helpful way
To follow department policies, procedures and service standards
To follow all safety policies
Other duties as assigned
GENEL NİTELİKLER
Previous customer related experience an asset
Must possess a professional presentation
Must possess outstanding guest services skills and sophisticated verbal and communication skills
Computer literate in Microsoft Window applications an asset
Fluency in English speaking preferably
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
