Helpdesk Specialist

Teleperformance Türkiye

Company Description

Teleperformance, a global leader in digital business services worldwide, provides services to international firms on a global scale, delivering superior results in managing companies' customer service, technical support, sales, marketing, and collection processes.

The Teleperformance Group operates in 100 countries, with 300+ languages and dialects, and employs over 500,000 professionals, serving large-scale international firms in 170+ sectors with outsourced customer experience services.

Teleperformance Turkey collaborates with large-scale companies across 150+ sectors, employing over 11,000 professionals.

General Qualifications

• Graduated from Vocational School or preferably related departments of Universities,
• Knowledgeable about computer hardware (PC, Monitor, Printer), Windows operating system and Microsoft Office applications,
• Have sufficient knowledge of English to communicate verbally and in writing,
• Knowledgeable about Microsoft Servers basic services and roles,
• Having a minimum of 2 years or more experience in the Helpdesk field,
• Knowledgeable about Basic Network.
• Have a good command of written and spoken English on a global platform,
• Open to learning and constantly improving oneself,
• Able to take responsibility, result-oriented, good communication skills,
• Compatible with flexible working hours,
• For male candidates, having completed their military service.

Job description

• Providing help desk service to meet user problems and requests,
• Following the installation and settings of computer hardware and periodic maintenance activities,
• Keeping track of computer hardware needs,
• Supporting system development & improvement projects in coordination with the System Support Specialist.

Teleperformance, as a global leader in digital business services, adopts the approach of "Our strength is technology, Our focus is people," providing simpler, faster, and more secure customer services to the world's leading brands. Being recognized as one of the top 25 workplaces globally, Teleperformance offers career opportunities for individuals seeking to join our team. We are looking for team members to join us at Teleperformance, an award-winning Great Place to Work, where we will achieve new successes together.