Concierge

The Peninsula İstanbul

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea. 

• An exceptional opportunity to join our high-profile hotel in Istanbul.
• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 
• Be a part of the highly experienced team.

Key accountabilities 

• Curiosity builds the foundation - proactively and discreetly learn information of the guests.
• Offer assistance in their Istanbul arrangements, such as transfers, dining (ensure the team mentions availability etc..), culture, Wellness etc.
• A plan for every guest – Coordination between departments.
• Possess an in-depth knowledge of the hotel and its offerings in all areas, city activities, i.e., theatre, the arts, special exhibits, concerts, shows, sporting events, leisure activities, sightseeing tours, etc. and establish close contacts with people in these areas to provide information.
• Perform service functions including, but not limited to, restaurant reservations, ticket procurement, and shipping.
• Actively network and build key contacts within the hospitality, culture and events sectors.
• Manage guest feedback and ensures elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.

General Requirements 

• Thorough knowledge of customer service techniques and office management. 
• Possesses a resourceful knowledge of available city activities, i.e. theatre, the arts, special exhibits, concerts, shows, sporting events, leisure activities, sightseeing tours, etc. 
• Good organisational and multitasking abilities. 
• Intricate knowledge of room, F&B and reservations focused systems.
• 2-3 years’ experience in Concierge operation within which 1 year experience in the same capacity of a luxury international property.

 We would be delighted to receive your CV and will liaise directly with suitable applicants.