Technical Service Support Specialist

THEONE MARİNE YATÇILIK LİMİTED ŞİRKETİ

Nautique Yachting is one of Turkey's leading companies in the luxury yacht industry, specializing in yacht brokerage, charter, and after-sales services.

Driven by a commitment to customer satisfaction, we deliver world-class after-sales support through our experienced team, strong global partnerships, and premium brands. As our organization continues to grow, we are looking for aTechnical Service Support Specialist to join our Technical Service Department.

Job Description

As a Technical Service Support Specialist, you will play a key role in coordinating technical service operations and supporting customers throughout the after-sales process.

Your responsibilities will include:

Job Description

• Coordinating and monitoring technical service requests from initiation to completion.
• Managing warranty and claim processes with international manufacturers and suppliers.
• Communicating with overseas manufacturers and business partners in English regarding technical issues, warranty claims, and spare parts.
• Preparing, maintaining, and updating technical documentation, service reports, and system records.
• Managing spare parts requests and monitoring procurement processes.
• Analyzing customer requests and coordinating solutions with internal departments and external service providers.
• Providing remote technical support and assisting field service operations when required.
• Supporting yacht delivery processes and post-delivery technical services.
• Contributing to the continuous improvement of technical service processes through reporting and process optimization.

Qualifications

• Degree in Mechanical Engineering, Electrical/Electronics Engineering, Naval Architecture, Marine Engineering, or a related technical field is preferred.
• Minimum 3 years of experience in technical service, maintenance, repair, or after-sales service operations.
• Knowledge of mechanical, electrical, electronic, and marine systems.
• Excellent command of English, with the ability to communicate effectively with international manufacturers and suppliers through technical correspondence and meetings.
• Ability to read, understand, and interpret technical manuals and documentation in English.
• Proficiency in Microsoft Office applications.
• Strong planning, organizational, and coordination skills.
• Excellent analytical thinking and problem-solving abilities.
• Customer-oriented mindset with strong communication skills.
• No travel restrictions.
• Valid driver's license and active driving experience.