Misafir İlişkileri Sorumlusu

Titanic Business Bayrampaşa

The name TITANIC HOTELS, was on agenda after the opening of the first resort hotel of the group, ship-shaped, 5-star hotel with 653 rooms, Titanic Beach Lara in Antalya, Turkey in 2003. The Group’s story of Hotel Management started in 1998. Tourism Investments started in Istanbul, Turkey in 1998 with a hotel offering 45 rooms and continued in 2000 with a new hotel offering 100 rooms in Istanbul, Turkey again.
In conjunction with the admired success of Turkey’s first concept hotel -Titanic Beach Lara - in service industry, all the hotels of the Group united under the brand mark TITANIC HOTELS.
The brand mark TITANIC HOTELS, which is born in Turkey and has become an important global label, supports Turkish Economy and creates vital recruitment with its corporations.
The newest investment of AYG Group is Titanic Downtown Beyoğlu, which promises a unique accommodation experience for its guests in the Heart of Istanbul, with its easily accessible location to business, art and entertainment centers and original architecture

“Guest Service Agent”

• Positive attitude and good communication skills
• Excellent written and verbal communication skills in English and Arabic
• Ability to work on your own and as part of a team
• Computer skills including Excel, Internet, Outlook, Word and preferably Fidelio
• Eager to learn and develop themselves, flexible to work in a busy operation
• Excellent guest relations, selling skills and communication skills
• Working effectively and accurately in a fast-paced environment
• University degree preferably from Tourism related departments
• Taking responsibilities and making good decisions 

İŞ TANIMI

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both Guests and management
• Ensure all wake up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend appropriate training courses, when required
• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
• Follow company brand standards
• Assist other departments, as necessary