Guest Relations Agent

Titanic Luxury Collection Bodrum

Titanic Hotels, which has become one of the leading brands of tourism in Turkey in a short time by blending Turkish hospitality with the understanding of superior quality, is the chain hotel brand of AYG Group of Companies, whose foundations were laid with a restaurant in Berlin in 1970 and has been in the tourism sector since 1993. Adopting a stable growth strategy, Titanic Hotels has managed to make the Titanic brand popular not only in our country but also in the international arena, with its hotels that are both investors and operators in Istanbul, Antalya, Bodrum and Berlin. Titanic Hotels has 13 hotels with a total capacity of 5600 rooms, including 5 hotels in Istanbul, 3 hotels in Antalya, 1 hotel in Bodrum and 4 in Berlin, the capital of Germany.

"Guests Relations Agent"

We invite you to take a position as “Guest Relations Agent” in the Guest Relations Department of ourTITANIC LUXURY COLLECTİON BODRUM hotel that operates in Muğla region under international TITANIC HOTELS brand.

-        Meet and greet guests;

-        Possess excellent knowledge of all hotel facilities and services and communicate them to the guests;

-        Respond to guests requests in accurate and timely manner;

-        Communicate and cooperate closely with all operational departments including Front Office, Housekeeping, Food and Beverage, Kitchen, Kids Club, Entertainment, Spa;
-        Follow-up the requests and complains to ensure full customer satisfaction;
-        Record all guests complaints, suggestions and expressions of gratitude along with the actions taken in the Fidelio system.
Requirements

-        20-30 years old;

-        University Degree preferably in Tourism / Hospitality or related departments;

-        Experience in Guest Relations / Front Office Departments at least 1 year or experience in Luxury Hotel Industry;

-        Excellent verbal and written communication skills in Turkish, English and / or Russian, German, Arabic;

-        Ability to work flexible schedule, all shifts (between 8:00 and 24:00), on weekends and holidays with one day off a week;

-        Attention to details, responsibility and fast decision making;

-        Time management, multitasking and prioritizing skills;

-        Tolerance, cultural sensitivity and strong work ethics;

-        Ability to work in a team;

-        Ability to work under pressure, stand and walk for extended periods of time.

What We Offer

-        Competitive salary and bonuses;

-        Comfortable housing;

-        Transport to/from work place;

-        Uniform, business phone and food service;

-        Work permit and airplane tickets for foreign citizens;

-        Insurance;

-        All year round employment and career growth possibilities.

If you strive to share your energy and provide guests with an outstanding experience while mastering your skills and gaining new perspectives on hospitality for future career growth you are the one we are looking for!