Assistant Guest Relations Manager

Titanic Luxury Collection Bodrum

Titanic Hotels, which has become one of the leading brands of tourism in Turkey in a short time by blending Turkish hospitality with the understanding of superior quality, is the chain hotel brand of AYG Group of Companies, whose foundations were laid with a restaurant in Berlin in 1970 and has been in the tourism sector since 1993. Adopting a stable growth strategy, Titanic Hotels has managed to make the Titanic brand popular not only in our country but also in the international arena, with its hotels that are both investors and operators in Istanbul, Antalya, Bodrum and Berlin. Titanic Hotels has 13 hotels with a total capacity of 5600 rooms, including 5 hotels in Istanbul, 3 hotels in Antalya, 1 hotel in Bodrum and 4 in Berlin, the capital of Germany.

"Assistant Guest Relations Manager"

We invite you to take a position as “Assistant Guest Relations Manager” in the Guest Relations Department of our TITANIC LUXURY COLLECTİON BODRUM hotel that operates in Muğla region under international TITANIC HOTELS brand.

Qualifications

·        University degree in Tourism/Hospitality or a related field

·        Minimum 5 years of experience in a similar role within Guest Relations or Front Office in luxury environment

·        Excellent verbal and written communication skills in Turkish, English, and Russian, German or Arabic

·        Ability to work a flexible schedule — any shift between 08:00–24:00, including weekends and holidays (1 day off per week)

·        Computer proficiency (Excel, Word, Outlook, Elektra)

·        Demonstrated leadership abilities, inspiring team members to perform at their highest level

·        Strong communication skills

·        High attention to detail, responsibility, and fast decision-making abilities

·        Exceptional time management, multitasking, and prioritization skills

·        Discipline, self-motivation, ambition, and cultural sensitivity

Responsibilities

• Support all aspects of new hire integration into the Guest Assistant team, including orientation, training schedules, documentation, and progress evaluations
• Assign tasks to Guest Assistant Supervisors and provide coaching and assistance as needed
• Handle guest complaints, resolve issues proactively, and provide feedback to the Guest Relations Manager
• Monitor staff performance and assist the Guest Assistant Manager with performance reviews and disciplinary procedures
• Foster a positive, team-oriented environment focused on guest satisfaction through employee motivation and development
• Promote service excellence through daily communication and coordination with all hotel departments
• Prepare GRM reports, analize online reviews, and suggest strategies to improve
• Participate in management meetings