Guest Assistant Agent

Titanic Luxury Collection Bodrum

Titanic Hotels, which has become one of the leading brands of tourism in Turkey in a short time by blending Turkish hospitality with the understanding of superior quality, is the chain hotel brand of AYG Group of Companies, whose foundations were laid with a restaurant in Berlin in 1970 and has been in the tourism sector since 1993. Adopting a stable growth strategy, Titanic Hotels has managed to make the Titanic brand popular not only in our country but also in the international arena, with its hotels that are both investors and operators in Istanbul, Antalya, Bodrum and Berlin.

Titanic Hotels has 13 hotels with a total capacity of 5600 rooms, including 5 hotels in Istanbul, 3 hotels in Antalya, 1 hotel in Bodrum and 4 in Berlin, the capital of Germany.

"GUEST ASSISTANT AGENT"

We invite you to work as a "Guest Assistant Agent" in the Guest Relations department of our TITANIC LUXURY COLLECTION BODRUM hotel operating in the Bodrum/Muğla region of our TITANIC HOTELS brand, which is an international brand in hotel management.

Qualifications

• University degree (preferably in Tourism/Hospitality)
• Minimum 1 year of experience in Guest Relations, Front Office, or luxury hospitality
• Excellent communication skills in Turkish, English, and/or Russian, German, Arabic
• Ability to work flexible 8 hour shifts between 08:00–24:00 (including weekends and holidays)
• Strong attention to detail, responsibility, and problem-solving skills
• Time management and multitasking abilities
• Cultural sensitivity, patience, and strong work ethics

Responsibilities

• As a Guest Assistant, you will be the face of our guest experience. You will deliver exceptional, personalized service, anticipate guest needs, and collaborate closely with all departments to ensure a seamless stay.
• Welcome guests upon arrival, ensure a smooth and pleasant check-in process, and provide a hotel tour to help them get oriented with all facilities and services
• Assist guests throughout their stay both via WhatsApp and in person, offering continuous support for any questions, needs, or requests
• Ensure that guests make the most of all hotel services by proactively informing them about available facilities, exclusive experiences, and daily activities
• Advise guests on activities and events that can make their holiday more enjoyable and memorable
• Assist guests in organizing special celebrations such as birthdays, anniversaries, proposals, romantic dinners, yacht tours, and similar personalized experiences
• Respond promptly and professionally to guest requests Coordinate with all operational departments: Front Office, Housekeeping, F&B, Kitchen, Kids Club, Entertainment, Spa
• Follow up on requests and complaints to ensure full guest satisfaction
• Record guest feedback, requests, and actions taken in the Elektra system