Beach Guest Experience Ambassador

Mandarin Oriental Bodrum

Duties and Responsibilities

Anticipate guest needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
Meet all reasonable needs and requests of guests within acceptable time frames.
Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge)
Recognize guest dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and guest feedback/ complaint procedures.
Offer assistance to colleagues when required, to ensure designated work goals are met.
Demonstrate trust, support and respect towards team members in day-to-day work activities.
Conduct communication with guests and colleagues in a polite, professional and friendly manner.
Assist Housekeeping in set up preparation of Beach area for service utilizing opening checklist and as instructed through briefings.
Maintaining an open-line of communication with F&B colleagues.
Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned.

Requirements

Excellent communication skills in all aspects: verbal, written and non-verbal
Fluent in Turkish and English.
Additional languages would be beneficial
Professional and appropriate business appearance and presentation
Quality driven with a passion for excellence.
Prior Hotel experience would be an advantage