Customer Support Specialist

Triodor Software R&D

Triodor Software R&D provides software outsourcing solutions for companies mainly from Europe with headquarters in Amsterdam and Development Center in Istanbul. The two offices in both sides of Europe and customers from several European countries enable us to offer an international working environment for our employees. We also offer the chance to be innovative and challenged professionally while using the latest technologies.

We are looking for a Customer Support Specialist for our gaming department who can adapt to our young, energetic team and dynamic working atmosphere. You work closely together with the support team of our company Azerion.

About Azerion:

Azerion is a diverse company group of various media and technology brands such as Orange Games, Plinga, Sellbranch, Sulake, Widespace, Improve Digital and many others. Together we engage nearly a billion people around the world. We aim to build an ecosystem that is more relevant and sustainable for publishers, consumers, advertisers and content owners than the current dominant players. We believe that quality data & content are crucial for digital success! And we are growing rapidly as we believe in the power of scale from a collective.

Skills

•          Fluent speaking and writing English is mandatory.
•          Speaking and writing one of the languages of  German, Portuguese, Spanish, Dutch, French is a plus.
•          Excellent communication skills
•          Analytical skills
•          Interpersonal skills
•          Information gathering
•          Excellent computer literacy
•          Very organized with the ability to multi-task and priorities

İŞ TANIMI

Responsibilities

•          Serves as first point of contact for customer
•          Investigates and solves customer incidents
•          Registers questions / suggestions
•          Maintains accurate records of discussions/correspondence with customers
•          Solves basic incidents