The responsibilities of the position are given below and the position is reporting to the Departmant Manager.

Responsibilities

• Determine and manage the goals and strategies of the unit in parallel with the department/company goals and strategies,
• Responsible for the performance of the team, ensure internal/external customer satisfaction and achieve the department's goals. Participates in all systems, processes and structural studies necessary to achieve these goals, triggers the relevant teams,
• Initiates and participates in studies to improve and develop the processes under his/her responsibility and evaluate the results,
• Provides the necessary coaching and guidance for the team to achieve their goals and monitors their personal development,
• Participate in training needs and analysis studies and ensure that the team is provided with the necessary support for their development, and being responsible for analyzing the results of the training results, identify and improve deficiencies,
• To work to keep team performance and motivation high, monitore and evaluate the team performance and giving feedback,
• To provide the necessary conditions and tools for a productive working environment.

Qualifications

• Having knowledge of call center budget managing, planning, measurement and reporting technologies and methodologies,
• Developed planning and organizational skills,
• Establishing a relationship between business results and financial indicators,
• Min. 2 years of operating experience,
• Those who reside/will reside in Bursa.