After Sales Technical Support and Training Manager

VAILLANT ISI SANAYİVE TİCARET LİMİTED ŞİRKETİ

• University degree from related faculties
• 5 years experience in related fields, at least 3 years HVAC sector experience
• Upper intermediate level of English proficiency is an asset
• Experienced in SAP, SEROS, MIS
• Good capability of MS Office
• Having knowledge about Occupation Laws, Consumer Rights, Sector Local Laws, Aftersales Regulations, Waranty Regulations
• Change and People Management skills, Srong communication skills, persuasiveness

JOB DESCRIPTION

• Planning reminder period trainings with specific intervals regarding current products and new products on the portfolio and making field technical personnel ready
• Creating and implementing training plans according to demands and needs
• Determining and implementing the training needs of all technical training and service quality qualities of  Intern and Extern service organizations and Call Center
• In case of urgent training needs, delivering hands-on training on field by visiting authorized services in region or organizing training to be delivered.
• In order to in-line with all regulations and laws need for Service and Call Center, organizing and following up trainings and certification programs
• Analyzing and evaluating the measurement of training quality
• Analyzing comparatively reports of spare parts changes and labor usage monthly and yearly. Sharing all findings with R&D, Quality and Sales departments
• Analyzing and interpreting field data such as waranty expense, field problems before the regular Q-Place meetings with the participation of Group Quality, Bozüyük R&D, TR Quality Department and service department.