Customer Service Specialist

VISIOTT TEKNOLOJİ SAN. VE TİC. LTD.ŞTİ

We are looking for new teammates as “Technical Customer Service Specialist” in accordance with the following criteria for our After-Sales team located in Ankara and İstanbul.

About Role:

• To deliver a 7/24 first line software support service, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail on a shift-based schedule.
• To identify the required service level, refering complex problems and issuing to the Software Support team.

Key Skills and Requirements:

• Excellent command of written and especially spoken English is a must.
• Basic knowledge but huge interest on computer based systems
• Knowledge of network configuration and hardware components
• Ability to use the remote desktop systems and applications
• Preferably, hand on experience on a similar position
• Proficiency in MS Office applications to prepare operational documents
• Ability to build and maintain relationships with a strong customer focus
• Willing to learn new technologies & information, open to self-improvement

About VISIOTT;

As an all-in-one traceability solutions provider for various industries such as pharmaceutical, food, agrochemical, cosmetics, civilian explosives, and medical devices, we help our clients with our high-quality hardware and software products. Our passion for innovation is driven by the desire to provide our customers with the highest engineering solutions. With great passion and desire we have, VISIOTT became the pioneer of traceability solutions in the Turkish market, and has been on the make the same path in the world.