Channel Insight Manager

Vodafone

Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. What you’ll do This role is responsible for leading the consumer insight team and overseeing the collection, analysis and interpretation of consumer data and market research to generate actionable insights into consumer preferences and behaviors. The role involves close collaboration with cross-functional stakeholders to identify trends, translate data into strategic recommendations and support data-driven desicion-making aimed at enhancing products, marketing strategies and overall customer experience. By providing strategic direction and leadership, the Customer Insights Manager plays a critical role in enabling the organization to better understand its target audience, maintain competitive advantage, and drive sustainable business growth and customer satisfaction. Who you are • Bachelor’s degree in Business Administration, Economics, Statistics, Marketing, Engineering, or a related field; a Master’s degree is preferred • Proven experince in leading and developing analytics or insights teams • Strong knowledge of quantitative and qualitative research methodogies • Demonstrated ability to analyze complex data sets and translate insights into actionable business recommendations • Strong understanding of customer behavior, segmentation, and customer journey analytics • Experince working with cross-functional teams and senior stakeholders • Excellent communication, presentation, and data storytelling skills • Ability to manage multiple projects simultaneously in a ast-paced environment • Strong strategic thinking, problem-solving, and desicion-making capabilities • High level of business acumen and result-oriented mindset • Fluency in English Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. What's in it for you We like to keep them flexible: • Vflexy: Flexible Benefits Program • Hybrid working kit • Ergonomic kit allowance • Digital meal voucher • Flexible transportation allowance. • Employee assistance hotline & counselling • Comprehensive and flexible private health insurance • Discounted price deals for wide range of products & services Plus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr https://www.vodafone.com.tr/insan-kaynaklari Instagram: https://www.instagram.com/vodafonekariyer/ Youtube: https://www.youtube.com/user/VFTurkiye Data Privacy By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details. Who we are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many diff