Cloud Ops. 2Nd Line Expert

Vodafone

Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. What you’ll do Technical Responsibilities • Operate and support Telco Cloud platforms (OpenStack, Kubernetes, cloud-native workloads) • Manage IP, Core, Transport, and Data Center networks in carrier-grade environments • Oversee VNF/CNF lifecycle management in NFV architectures • Monitor system performance, capacity, availability, and faults • Lead incident, problem, change, and release management activities • Execute root cause analysis (RCA) and preventive actions • Support High Availability (HA) and Disaster Recovery (DR) implementations • Drive infrastructure automation and tooling enhancements • Ensure security, patching, and compliance activities Non-Technical & Managerial Responsibilities • Define, track, and report operational objectives and performance metrics • Provide technical leadership, coaching, and mentoring to team members • Manage relationships with vendors, technology partners, and internal stakeholders • Contribute to budget planning, license control, and OPEX optimization • Prepare operational reports and executive-level summaries • Participate in audits, regulatory activities, and governance processes Key Activities • Incident and problem management including RCA • Planned and unplanned change coordination • Capacity planning and growth forecasting • Automation and self-healing initiatives • Technology evaluation, PoCs, and solution assessments • Creation and maintenance of operational documentation Decision Areas • Operational prioritization and resource allocation • Incident escalation and crisis management decisions • Recommendation of technology platforms and tools • Technical validation of vendor solutions and architectures Who you are Bachelor’s degree in Computer Engineering, Telecommunications, Electrical & Electronics Engineering, or related fields Master’s degree (MSc / MBA) is an advantage 7–10+ years of experience in Telco or large scale IT environments Minimum 5 years in Network Operations and/or Cloud Operations Proven experience with carrier grade, mission critical systems Hands on experience in 24x7 operational environments IP/MPLS, BGP, OSPF, VXLAN, Segment Routing (SRv6) OpenStack, Kubernetes, Docker NFV, CNF, VNF, ETSI MANO frameworks Prometheus, Grafana, ELK Stack, Zabbix Ansible, Terraform, Python, Bash Azure, AWS, or GCP (Telco workloads preferred) ITIL frameworks, ServiceNow, Remedy, or similar Vulnerability management, logging, audit readiness Advanced level of English (written and spoken) Valid Class B driving license (preferred) Availability for on call duty and occasional field work Carrier grade network and cloud architecture expertise Highly available, fault tolerant system design Large scale distributed system operations Operational automation and AIOps awareness Familiarity with 3GPP, ETSI, and telecom regulatory standards Core Competencies Strong analytical and problem solving skills Ability to make decisions under pressure Excellent communication and stakeholder management Process driven and detail oriented mindset Continuous improvement and learning orientation What's in it for you Who we are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Voda