İlan yayından kaldırılmıştır

Fixed Customer&Online Serv. Opr. Sn Spec.
Vodafone Telekomünikasyon A.Ş.

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Engineering

Application Count

216 application

Job Type

Full-Time

Position Level

Specialist

Application Count

216 application

Department

Engineering

QUALIFICATIONS AND JOB DESCRIPTION

What is it like to work at Vodafone?

Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet.

Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things.

Vodafone is a place where you can bring your whole self to work as you start your career.

Engineering diploma preferably 2 or 4 year graduate.
Significant experience in CRM , Business Objects , CA Service Desk, CA Spectrum, CSI Force and Cacti systemsSignificant experience in relational DB operations
Significant experience in Windows and UNIX Operating system
Experience in UNIX shell scripting and PL/SQL
Military service should be completed for male candidate

İŞ TANIMI

We are seeking a Fixed Customer & Online Services Operation Service Desk Snr. Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Fixed Customer&Online Services Ops.Manager of Vodafone Turkey.

The main responsibility of the role is to provide operational activities and support for Fixed Customer&Online ServicesDesk Management. He/she will responsible keeping up and running uninterruptedly on a 7/24 hour basis, keeping system and services outage duration in minimum levels.

Be an role model as service management for all team ,help and assist for their requirement .
Day-to-Day Operational Activities of Business Objects , CA ServiceDesk, CA Spectrum, CSI Force and Cacti system
Customer experience oriented focus to daily ticket resolution with root cause analysis and permanent solution
Accountable for system performance, including quality capture and assessment and also taking necessary actions
Perform deep dive and analysis of troubleshooting in case of emergency or operational needs
Analysing the root cause of the incidents, and propose process improvements
Ability to work consistently in a dynamic and sometimes high pressure environmentPerform periodic maintenance processes and works according to business requirements
Regular proactive monitoring to identify any possible intrusions
Familiar with KPI based monitoring and working model
Focus on problem management and resolve the problem with strong root cause analysis
Prepare handover guidance document in case that is need for L0 and L1 teams
Define and design backup architecture, which includes OS, DB, Application and Logs.
Perform service management (initiating, planning, execution and monitoring ) on Consumer and Business unit services such as:
Raise, update, and close calls on service desk call management system
Keeping systems and Service DESK services within the minimum service failure time
Monitor & Alert - monitor assigned environments, technical assets and/or services for behaviour or performance outside of standards or SLAs. Alert appropriate team (per process) when a threshold has been reached or a change/failure has occurred. Provide advice and guidance to others in monitoring and analysis of assets, systems and services
Strong understanding of Internet based technologies and technical concepts, necessary for troubleshooting.

Be an role model as service management for all team ,help and assist for their requirement .
Day-to-Day Operational Activities of Business Objects , CA ServiceDesk, CA Spectrum, CSI Force and Cacti system
Customer experience oriented focus to daily ticket resolution with root cause analysis and permanent solution
Accountable for system performance, including quality capture and assessment and also taking necessary actions
Perform deep dive and analysis of troubleshooting in case of emergency or operational needs
Analysing the root cause of the incidents, and propose process improvements
Ability to work consistently in a dynamic and sometimes high pressure environmentPerform periodic maintenance processes and works according to business requirements
Regular proactive monitoring to identify any possible intrusions
Familiar with KPI based monitoring and working model
Focus on problem management and resolve the problem with strong root cause analysis
Prepare handover guidance document in case that is need for L0 and L1 teams
Define and design backup architecture, which includes OS, DB, Application and Logs.
Perform service management (initiating, planning, execution and monitoring ) on Consumer and Business unit services such as:
Raise, update, and close calls on service desk call management system
Keeping systems and Service DESK services within the minimum service failure time
Monitor & Alert - monitor assigned environments, technical assets and/or services for behaviour or performance outside of standards or SLAs. Alert appropriate team (per process) when a threshold has been reached or a change/failure has occurred. Provide advice and guidance to others in monitoring and analysis of assets, systems and services
Strong understanding of Internet based technologies and technical concepts, necessary for troubleshooting.