Insider ( Guest Relations Supervisor)

W Istanbul Hotel

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 6.500 properties, you’ll find us in your neighborhood and in more than 120 countries across the globe. 

W Istanbul is a design-led hotel; hip, colorful, lively and modern with classic touches that captures the energy of the city Istanbul 24/7. This is the choice spot for local and international Disruptors and Celebrities who share our passion and make our hotel the place to be and be seen.

W Istanbul is looking for Insider (Guest Relations Supervisor)!

The W Insider brings to life the W core value of ‘Insider’ for the W guest and allows W Hotels Worldwide to activate this key brand differentiator in a way that creates both valuable and memorable experiences for our guests, ultimately driving loyalty to the brand and providing hotels a way to differentiate themselves in the ever-growing lifestyle hotel marketplace. The position ensures that there is someone available at key times to focus entirely on providing guests inside tips and information on the city they are in as well as making WOW moments (both big and the Sweet Simple Things) come to life during the guests’ experience at W. Unlike other guest-facing talent who have another primary function (eg. Welcome Agent to accurately process a check-in or check-out, Concierge to respond to guest enquiries and phone calls) and who are asked to additionally try to interact with guests to provide inside information, the W Insider has this as their primary role, therefore ensuring a more enhanced guest experience and more frequent activation of the ‘Insider’ core value which in turn leads to greater congruency between W’s promise of insider access to a world of Wow, and the actual delivery of the experience.


Our talent execute our exclusive Whatever/Whenever experience.Perfect spoken and written English & Turkish

• 2 years’ experience in a similar role
• In tune with what’s now and next in Istanbul
  
• Complete understanding of Social Media
  
• Very organized and meticulous with details
• Loves customer care and dealing with people
• Chic, fashionable and approachable