Kıdemli Uzman

Yataş Grup

Qualifications

• Bachelor's degree in Educational Sciences, Business Administration, Human Resources Management or a related field,
• Minimum 4 years of experience in Human Resources, store training, sales training or corporate training within the retail sector,
• Preferably experienced in international / overseas training processes,
• Knowledgeable in training program design, adult learning techniques and assessment & evaluation methods,
• Experienced in training needs analysis and training program management,
• Well-versed in onboarding and employee development processes,
• Knowledgeable in sales techniques, customer experience and store operations,
• Familiar with Learning Management Systems (LMS) and SAP HR modules,
• Comfortable working actively in the field with store employees, conducting observations and coaching,
• Strong presentation skills and ability to represent the company,
• Detail-oriented and solution-focused,
• Advanced proficiency in MS Office (especially Excel and PowerPoint),
• Advanced level of English,
• Strong communication, relationship management and feedback skills,
• Results-oriented, positive, eager to learn and a team player,
• No restrictions on domestic and international travel,
• Residing in Istanbul.

Job Description

• Manage end-to-end all processes of training programs for domestic and international dealers and corporate stores, from planning and development to organization and delivery,
• Ensure the Retail Training model and standards are fully implemented across domestic and international stores, subsidiaries and dealerships,
• Conduct training needs analyses together with relevant regional and country managers, identify training requirements and plan accordingly,
• Run the planning, organization and participant processes of trainings within the Retail School, and keep the training calendar up to date,
• Develop international training presentations and documentation, and design new training programs in both classroom and online formats,
• Plan trainings via Learning Management Systems (LMS), manage test and survey processes, and ensure training records are maintained in the system,
• Prepare, implement and follow up the Store Onboarding Program for new employees in domestic and international stores,
• Launch online development programs for international employees who are candidates for promotion,
• Observe sales processes on-site in stores and provide one-on-one feedback and coaching to employees on sales, product knowledge and customer experience,
• Analyze training participation, test results and effectiveness data, assess the impact of trainings on sales and customer experience, and prepare KPI reports,
• Coordinate processes with domestic and international third-party training providers,
• Manage training content, the training activity newsletter and the training archive, and contribute to conveying company values to employees through trainings.