Help Desk Specialist(Russian)

YILDIRIM BILGI TEKNOLOJILERI YAZILIM VE ILETISIMHIZMETLERI A.S.

The foundation of YILDIRIM Group dates back to 1963, when Garip YILDIRIM established GARIP YILDIRIM & SONS in Samsun, Turkey. Since its founding, the company has continuously broadened its focus through new subsidiaries by entrepreneurism and constant innovation, evolving into an industrially diversified group of companies as well as one of the fastest growing Turkish industrial groups.

Since 2008, when YILDIRIM Group made its first international acquisition in Sweden, the company has grown to become a global force based in Istanbul, Turkey, with operations in 9 sectors in 51 countries on 5 continents. YILDIRIM Group of Companies employ more than 13,000 people around the globe.

For our growing organization, we are looking for a ‘Help Desk Specialist(Russian)’ to be based in YILDIRIM Information Technologies which is a subsidiary of YILDIRIM Group of Companies. 

What are we looking for in  Help Desk Specialist(Russian)?

• University degree from a reputable university,
• Written and oral fluency both Russian and English,
• 2 years of related IT experience, especially knowledge of Windows OS (7 and 10) in enterprise environment,
• Understanding of PC technology (MS office, Internet, Windows),
• Operational experience in Service Desk Tools,
• High level of organizational skills and attention to detail,
• Good communication and interpersonal skills,
• Outstanding problem solving and analytical thinking skills,
• Sensitivity to working with an ethnically, linguistically, and culturally diverse environment.

Job Description:

• Provide laptop, desktop, and peripheral device support for all Yildirim Group of Companies users,
• Respond user's tickets regarding computer software or hardware problems and walk users through ways to resolve the problem,
• Conduct analysis and troubleshooting via telephone, e-mail and using remote assistance (includes offices in 26 countries and offices in Turkey),
• Provide on-site technical support and end-user technical training at assigned sites which may include travel to remote sites,
• Install and configure PC’s, printers and peripherals within established standards and guidelines,
• Repair, install and modify computer software and hardware at sites users are located which may include IT equipment and services in conference rooms.