Budget and Performance Management Snr Specialist

Vodafone Telekomünikasyon A.Ş.

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

• Minimum Bachelor’s Degree in Engineering, Statistics, Mathematics, Economics, Business Administration,
• At least  2 years  experience
• Strong analytical and problem solving skills involving significant and detailed analysis / interpretation
• Excellent command in MS Office Programs especially in Excel (SQL and VBA  knowledge is an asset)
• Experience of working with large volumes of data.
• Fluent in English
• Strong ability in planning, reporting and  analysing
• Proactive, result oriented
• Strong communication skill
• Well know Call Center KPI’ s 
• No military obligation for male candidates

We are seeking a Budget and Performance Management Sn.Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Monitoring Manager of  Vodafone Turkey.

• Run adhoc customer and channel analysis for the innovatite ideas based on insights, 
• Continuously track the performance of the callcenter inline with strategies, 
• Utilize data and analysis to maximize revenue, reduce costs and improve efficiencies while improving overall customer experience for call center channel,
• Create adhoc reports as requested by management. 
• Prepare monthly management reports correctly and on time
• Coordinate, develop, and assist with presentation of annual budgets, forecasts and medium-term business plans.
• Report actualizations and analyse MoM , YoY and vs. budget variances & take necessary actions
• Track and analyse all Cops KPI