Key Account Management Specialist

Arvato Lojistik Anonim Şirketi

Arvato Logistics is a leading international service provider operating in the field of supply chain management and e-commerce. 

Arvato Logistics is a company affiliated with the German company Bertelsmann, which owns all of its shares. With more than17,000 employees worldwide in over100 locations, we develop innovative supply chain management and e-commerce solutions for our customers by combining our industry expertise with the right technologies. 

Our customers are primarily fashion, technology, cosmetics, health and consumer products; It consists of well-known brands operating in the retail and industrial sectors, as well as newly established medium-sized companies. We support our customers to grow their businesses with the B2B and B2C logistics services we offer in our warehouses.

• Bachelor's degree in a related field,
• Minimum 3 years of experience in the logistics sector or e-commerce sector,
• Minimum 2 years of key account management experience,
• Excellent knowledge of MS office applications (Advanced level of Excel is a must),
• Strong interpersonal and communication skills,
• Being innovative, detail-oriented and result-oriented,
• Problem solving and negotiation skills,
• Time management, planning and reporting skills,
• Energetic, proactive, eager to learn, and able to take initiative,
• Analytical skills with a leadership approach and a good team player,
• Very good knowledge of English both written and spoken,
• Have an active driving license (Type B),
• No military obligation for male candidates.

JOB DESCRIPTION

• Developing a solid and trusting relationship between major key customers,
• Understanding the needs and expectations of the customer,
• Determining the needs, requests and complaints,
• Coordinating the departments in order to ensure the continuity of the satisfaction for key customers,
• Systematic follow-up and guidance for more effective management of logistics operations provided by Arvato,
• Managing the contract process,
• Analysing P&L for key customers,
• Creating cross selling opportunities.