Night Auditor

BİBLOS ALAÇATI TURİZM YATIRIMLARI A.Ş. - Biblos Resort Alaçatı

A unique candidate to be a part of the most preferred resort in the Aegean Coast…

BIBLOS Resort Alacati, on the Aegean Coast, with a perfect vista… an exemplary architecture where luxury and nature are blended harmoniously for true relaxation…

We are looking for an “Night Auditor” who is dynamic, pro-active and enthusiastic.

Qualifications

·         Bachelor degree or suitable equivalent.

·         Two years’ hotel front desk agent experience within a luxury environment

·         Knowledge of computers and systems such as PMS, Excel, PowerPoint and related office software.

·         Experience with Fidelio Suite8 is a plus

·         Able to communicate in written and spoken English and Turkish

·         Ability to maintain calm, polite, and patient in stressful situations

·         Ability to work well with other departments and co-workers

·         Physically agile, and able to stand for extended periods

·         Available to work shifts, over weekends and on public holidays

Job Description

·         Exhibits maximum care to adhere to the principles and policies of Biblos Resort Alaçatı while performing duties.Checks out guest at end of stay.  Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.  Settles bill accurately through credit card or cash transaction.

·         Acts in accordance with the regulations of Biblos Resort Alaçatı while performing duties.Anticipate up-selling and cross-selling opportunities encouraging our guests to use the hotel facilities for their enjoyment

·         Does not share information belonging to Biblos Resort Alaçatı with others, respecting professional and ethical rules and confidentiality principles while performing duties.Balances cash drawer by counting cash at beginning and end of work shift.

·         Is responsible for not endangering the health and safety of themselves and others affected by their actions or work, in line with the occupational health and safety training received and instructions from superiors.

·         Ensure that both the front office manager and supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

·         Attends meetings organized and previously announced by department managers.

·         Checks cash, credit card payments, and currency exchanges at the beginning and end of the shift for cash register control.

·         Handles guest reception, confirmation of reservation details/documents and credit status, registration, and completion of check-in procedures.

·         Addresses all guest relations with the highest level of hospitality and professionalism, fulfilling special requests whenever possible. Responds to all guest inquiries accurately and promptly. Interaction with guests should be both face-to-face and via phone.

·         Performs currency purchase transactions for guests’ requests for local currency.

·         Reflects the charges of subsidiary services used by the guest onto the guest’s account.

·         Completes guest check-out procedures, prepares the invoice, and processes the payment.

·         Reviews all transactions made throughout the day, identifies and corrects errors.

·         Executes the Night operation through Fidelio after the night operation concludes.

·         Prepares and checks all necessary reports, sharing them with the relevant departments and managers.

·         Ensures both the Assistant Front Office Manager and Front Office Supervisors are fully aware of relevant feedback from guests and/or other departments.

·         Maintains the front office area clean and organized at all times.

·         Pays attention to daily grooming, hygiene, and maintains a professional image while in proper uniform.

Please note that only CVs with a photo will be evaluated.

Biblos Resort Alacati provides staff house benefit for the employees from other cities.