Operational Account Manager - Russian Market

Insider

• Experience in HTML, CSS and JS(JQuery);
• Knowledge in Google Analytics and Google Adwords;
• Digital marketing related experience in a customer oriented position; 
• Native in Russian and proficiency in oral and written communication skills in English at an intermediate level;
• Ability to work under stress;
• Ability to work within flexible working hours;
• University degree in related fields;
• Demonstrated ability to understand the needs and problems of the customers and solve them by working directly with product and development team; 
• A keen desire to help customers to be successful; 
• Strong problem identification and objection resolution skills; 
• Success in qualifying opportunities involving multiple key decision makers; 
• Superior project and time management skills, excellent attention to detail.

İŞ TANIMI

• Handling overall responsibility for managing the customer relationship, especially by phone; 
• Monitoring and facilitating and consulting the customer for adoption of our technology; 
• Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our technology; 
• Proactively monitor customer activity and provide insights and solutions to the client and our internal teams to improve outcomes;  
• Strategic campaign planning to help the customers meet their objectives; 
• Prioritizing and driving resolution on escalated customer issues; 
• Acting as a liaison between product management and the customer with a focus on communicating the roadmap and how the roadmap will influence customer activities.