Front Office Supervisor

MGallery The Bodrum Hotel Yalıkavak

Company Description

Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo!?#BELIMITLESS 

Nestled in the charming town of Yalikavak, MGallery The Bodrum Hotel is just minutes away from the famous Yalikavak Marina. The hotel offers a range of thoughtfully designed rooms from cozy Junior Suites to luxurious Executive Suites, and spacious Two-Bedroom Family Suites, each room combines comfort and style for a delightful stay.

Situated by a private beach area, the hotel is a top choice for couples, honeymooners, families, and travelers seeking tranquility.

The five star two-year-old hotel offers; exclusive sandy beach, an infinity pool, beachfront restaurants and bars, The spa features an indoor pool, hamam, gym, and soothing treatments, inviting guests to relax and unwind.

A unique feature of the hotel is its role as an open art gallery, proudly displaying a curated collection of over 100 art pieces from around the world. MGallery the Bodrum Hotel offers more than just a beachfront escape; it is a comfortable, luxurious, and creatively inspiring haven, where every moment is designed to create an unforgettable experience.

Job Description

Reliable and engaging. As a Front Office Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.
Assist in effectively running the front office operations with a hands-on approach.
Help guests and create positive experiences.
Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
Maintain strong working relationships and communicate with all departments.

What you will be doing:

Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Ensure employees are informed daily about priorities to personalize service

Qualifications

Your experience and skills include:

Bachelor's Degree in Hospitality or any related courses
Service focused personality is essential
Previous experience in a similar leadership role is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities and the ability to lead by example

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.