İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Specialist
Department
Operations
Operations
Application Count
528 application
Job Type
Full-Time
Position Level
Specialist
Application Count
528 application
Department
Operations
QUALIFICATIONS AND JOB DESCRIPTION
- Fluency in Turkish and English is required.
- Experience in supply/logistics and SAP is a differentiator
- Experience in B2B Customer Service is a benefit
İŞ TANIMI
Operations Turkey is part of the Shell Chemicals Commercial Operations that is set to create value through Best in Class Customer Service, Delivering the Customer Promise and Operational, Supply and Logistics Excellence. We achieve this through our focus on People, Processes, Platforms and Portfolio.The role of the Customer Relationship Coordinator (CRC) is like a spider in the web. There are many interfaces where the CRC is located in the middle: Commercial, Regional & Global Supply, Land Logistics, Stock accounting, Credit, Quality Processes, Processes, Platforms and Tools.
- Manage customer relationships (mostly by phone) via proactive customer calling, sensing, collecting Customer Intelligence and feeding it back to relevant Commercial colleagues.
- Manage internal and external end to end order to cash process in an efficient and error free way. This includes order capture, commitment to orders, resolution of obstacles to commitment, confirmation, progression, order-amendments, invoicing, cash collection, managing complaints, indirect tax and some export related issues.
- Be guardian of contacts assigned
- Form a natural working team together with Commercial, Supply and Finance.
- Liaise and manage internal and external stakeholders (third party suppliers and depots).
- Actively promote and utilize available e-tools.
- Ensure customer master data is kept up to date, both in systems and in files.
- Develop demand forecasts for the area and on the basis of this, agree supply plans from Rotterdam (or Singapore)
- Manage inventory and put in place processes for inventory reconciliation and loss/gains
- Raise purchase orders and receive the product upon arrival
- Manage surveyor contracts locally and appoint/call-off surveyors
- Translate business requirements into a strategy to contract the required services and assets on the logistics market.
- Responsible for assuring that all contracted 3rd party Logistics Service Providers meet the Shell Chemicals HSSE requirements and derived KPI's in terms of safe, reliable, efficient and sustainable operation.
Preferred Candidate
Operasyon Koordinatörü pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Operasyon Koordinatörü Operasyon Koordinatörü Maaşları Operasyon Koordinatörü Nasıl Olunur? Operasyon Koordinatörü Nedir? Operasyon Koordinatörü İş İlanlarıHakkımızda
Shell & Turcas Petrol A.Ş The Journey that Started with a Sea Shell The story of Shell, owning more than 1700 companies in over 140
Şirket Sayfasına GitŞirketin Aydınlatma Metni
Detaylı BilgiOperasyon Koordinatörü pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Operasyon Koordinatörü Operasyon Koordinatörü Maaşları Operasyon Koordinatörü Nasıl Olunur? Operasyon Koordinatörü Nedir? Operasyon Koordinatörü İş İlanları