Müşteri Hizmetleri Temsilcisi

ACCESS WORLD TURKEY LOJISTIK DEPOLAMA ANONIM SIRKETI

For our office in Istanbul we are looking for an ambitious Customer Service Representative with a hands on mentality. Our Customer Service is responsible for the logistics processes with regard to our customers.

Duties will include but not limiting to:

• You will be a point of contact with our customers
• Ensure that our customers receive the best logistics service with insight, experience and cooperation. You are the image of our company and as such, it must be the best.
• Preparing work orders to facilitate an efficient operation.
• Managing the logistics department to arrange transport in the correct manner and in time
• Managing the customs department regarding the services that our customers require
• All administrative logistics handling
• Invoicing
• Reporting concerning realised work and our customers.
• Analysing customers in order to improve our services and profitability
• All other administrative work for the logistics and cargo department

Potential candidates should possess the following attributes:

• Passion for logistics and the desire to be distinctive as a professional
• Minimum 1 or 2 years working experience
• English language oral and writing
• Excellent communication and analytical skills both in Turkish and English
• Being able to work in a very customer-oriented way and being accurate
• A team player and being able to deal to work under pressure
• Proficiency with Microsoft Office and preferable familiar with Microsoft ERP
• A positive, optimistic, joyful personality. A team maker.