ABOUT THE COMPANY
Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.
Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.
Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline 'Where Life Happens', Address offers its guests opportunities to celebrate life and its most cherished moments. It's the ultimate Address.
RESPONSIBILITIES
- To develop & maintain the highest standard of Banquet Operations in terms of Service, Setup & Outlook of the team (Grooming Standards)
- To build and maintain a strong & efficient team
- To have integrity in our dealings with people, providing continued opportunity for our staff and generating positive financial results through proper planning
- Ensures that all duties, tasks & services are carried out accordingly to the required standards as prescribed by Address Hotel Istanbul
- Attend briefing and meetings held by the department and update all latest policies.
- Build a good reputation with all section heads and employees of the hotel. Enforce staff motivation & team building.
- To ensure setup is in accordance to guests’ requirement based on Banquet Event Order
- Maintain consistency in quality of food, beverage and service.
- To ensure that the staff in direct guest contact have a good product knowledge.
- Ensure that good hygiene standards in the service areas are always maintain and that all furniture and equipment are always kept in clean and good condition.
- Constantly obtain guests’ feedback during operations to ensure satisfaction
- Handle guests’ complaint and comments competently
- Implement ınnovatıve and creatıve set ups for the banquet operatıons
- Ensure that the musicians or the band performs to the satisfaction of the patrons to uphold the image of professionalism. Consider all & other aspects of ambiance, e.g. sound systems, lighting, and temperature.
- Review the work performance of the subordinates to make sure that established procedures and policies are followed.
- Perform any other duties that may be assigned by Banquet Manager
QUALIFICATIONS
- Degree in Hospitality Management
- Oral & written fluency in Turkısh and English
- Minimum 2 years experience in an international chain hotel, preferably 5 star property handlıng sıgnıfıcant banquet busıness.
- Flexible and adaptable to different working locations, Computer knowledge
- Ability to anticipate internal & external guests.
- Team leader / builder
- Motivator and self starter
• Years of Experience
1 - 15 years of experience
• Level of Education
High School(Graduate), Associate Degree(Graduate), Bachelor’s(Graduate)
