QUALIFICATIONS AND JOB DESCRIPTION

About Atos

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

We are looking for a responsible and reliable colleague for our team.

Job Description:

• Recording everyday problems and requirements regarding the services provided to our customers at the level of service level agreements and appropriate solutions to the project scope.
  
• Fixing known problems and supporting design solutions.
• Collecting symptoms, analyzing, and solving customer problems through remote access.
• Cooperation and coordination of service support with other internal and external departments to handle incidents, requests, and changes.
• Responsible for taking inbound calls and providing support to end users and IT systems.
• Perform monitoring function of all networks, servers, applications, securities and infrastructure configuration items in a 7x24 shift plan
• Apply ITIL based processes (Incident, Event, Problem, Configuration, Change, SLA management, etc.) for operation of projects Perform scheduled maintenance activities and tasks.
• Make escalation to 2nd level or 3rd level for higher troubleshooting and follow up.
• Notify status of incidents to internal and external contacts.
• Report activity and time spent during shift hours.
• Performs other duties as assigned.

Employee Requirements:

• Higher education degree in Information Systems or Computer Science related program
• Strong analytical and problem-solving skills
• Team-oriented with the ability to learn and act independently
• Adaptable to established standards of practices
• Excellent communication skills, both verbal and written
• Excellent customer service skills, keeping the “Customer First” in all activities and communications
• Eagerness to work in a global and multi-cultural, international team
• A passion to implement, secure, maintain, and automate complex systems
• Willing to learn administrative scripting, automation and monitoring.
• Ability to think quickly and respond when things do not go as planned
• Candidates with Enterprise/Network Operations Center, IT Service/Help Desk, etc. experience will be preferred

Education:

• IT, electrotechnical, eventually other technical focus
• Follow-up/Higher Professional Education
• University education (Bachelor's degree)
• Associate degree in Computer Science is preferred, or related field experience

Language Skills:

• English Language - Intermediate (B2)
• Turkish Language – Expert

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.