Senior Client Service Controller

AXA Assistance

We are convinced many companies and organizations - from car manufacturers to the leaders of the fast-growing sharing economy - could enrich their offering with insurance products and services, to enhance the experience and the protection of their clients. AXA Partners aims to become the partner of choice for these companies, by building a specific expertise and providing dedicated resources to develop innovative and tailored insurance solutions, be the easiest to do business with, and deliver a great service to the end customer. AXA Partners is uniquely positioned to promote partnerships with both global and local players leveraging the worldwide presence of the AXA Group, its know-how across insurance business lines, and the strength of local AXA entities. Partnership business delivers today over 4 billion Euro of revenue across the Group and the success of AXA Partners will make it a source of sustainable growth for AXA going forward.

This role will report to the Operations Manager of Credit & Lifestyle Protection.

QUALIFICATIONS

• University Degree
  
• At least 7 years of experience (Experience in insurance sector is a plus)
• Strong communication skills
• Strong articulation skills /attention to details/accurate/analytical
• Excellent MS Office skills

JOB DESCRIPTION

• Support central processing teams on day to day premium processing and invoicing tasks, operate the day to day controls,Invoice sign off and distribution as per agreed Service Level Agreements (SLA's).
• Communicate with the client to ensure files are received on a timely basis & that all pending & rejected records identified are acted upon. 
• Act as local point of contact for technical (ie  SFTP issues, TIA functionality regarding premiums) and premium queries from clients and/or internal
• Own & co-ordinate resolution of client production related issues & participate in cross functional work to resolve client issues where relevant, attend
• Provide continuous support in product development, process design and new business launch.