Back-Office Customer Support Specialist With German - Top E-Commerce Company

CONCENTRİX

Job Description

We are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in German (C1) and English (C1), and thrive in a structured back-office environment, we want to hear from you.

Key Responsibilities:

• Deliver written customer support via email for the German market with a small call volume.
• Investigate and resolve customer issues by reviewing past interactions and using internal tools.
• Process manual refunds and address GDPR-related complaints with care and accuracy.
• Ensure every customer interaction is professional, empathetic, and solution-focused.
• Work with multiple systems efficiently while maintaining a high level of precision.

Requirements:

• Fluent German (C1) and English (C1) – both written and spoken.
• Excellent communication skills and the ability to clearly explain solutions.
• Strong analytical and problem-solving mindset.
• Patience, empathy, and emotional resilience.
• Typing speed of 150+ keystrokes per minute and solid computer literacy.
• Availability for full-time on-site work in Szczecin (5 days in a week) Mon-Sunday, 9:00 – 18:00 different shifts within this timeframe.

What We Offer:

• Competitive salary
• Relocation support and help with obtaining the required work permits.
• Engaging trainings
• Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days
• Talent Development Program: a transparent career paths and promotions
• CNX Academy: with mentoring program
• CNX University: with unlimited online trainings available
• Refer a friend: bonus for recommending a friend
• Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite
• Modern office in the heart of Szczecin centre, Poland

Location: Poland, Szczecin

Language Requirements: English, German

Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents