Technical Support Specialist With German

Conectys Turkey İletişim Hizmetleri LTD. ŞTİ.

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys.

We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

You come with:

• A C1 level of German, both written & spoken;
• A B2 level of English, both written & spoken;
• Proficiency with Microsoft Office applications, especially in Excel;
• Standard Operating system understanding and Office tools knowledge;
• Web-based applications and database operating acquaintance and skills;
• Technical understanding.

Your day in Conectys:

• You will provide best-in-class customer service and problem resolution to customer queries;
• You will resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution;
• You will initiate, manage, answer and solves customers’ queries;
• You will professionally handles incoming requests from customers and ensures that issues are resolved both promptly and thoroughly at first contact (e.g. first call -  accurate solution); assists all customer queries by offering precise, concise, complete and within the agreed terms;

We have for you:

• Soft Skills and Communication Training;
• Specific Training with access to our customers’ products;
• Professional work environment and international career opportunities;
• Office located in the heart of the city;
• Private Health Insurance;
• Additional Transportation Payment to the salary;
• Meal Vouchers.