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Kocaeli(Gebze)

Uzaktan / Remote

Uzaktan / Remote

Job Type

Full-Time

Position Level

Specialist

Department

Information Technology

Information Technology

Application Count

470 application

Job Type

Full-Time

Position Level

Specialist

Application Count

470 application

Department

Information Technology

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QUALIFICATIONS AND JOB DESCRIPTION

We are looking for a new member for our Regional IT HelpDesk Team. The position will be located in Gebze, Kocaeli, Turkey.

 General Requirements:
  • At least Vocational School degree
  • 1+ year of experience in personal computer support
  • Advanced Level of English (must) – reading, writing, comprehension – Needs to be able to interact with IT colleagues and systems in English
  • Advanced local Turkish language – able to interact with all local users in Turkish if required and translate requirements into English with IT systems
  • Application knowledge in the areas of Office suites, email applications (Outlook)
  • Hardware knowledge in the areas of Personal Computers.
  • General knowledge of computer networking – PC to network printer, server, etc.
  • General knowledge of computer hardware – PC, Monitor, Printers
  • General knowledge of mobile technology –iPhone, Android

 

İŞ TANIMI

Scope of Position:
Responsible for the installation, repair and preventative maintenance of desktops and related systems. Performs all installations, upgrades and backups of S/W and H/W applications. Troubleshoots network problems when they relate to the desktop. Provide smart-hands for the location systems as needed by IT teams. Responds to and resolves Field Service trouble tickets. Moderate understanding of the general aspects of the job (i.e., familiarity with terminology and standard procedures). Basic understanding of content area of function. Follows defined procedures. Proposes and implements solutions to routine problems with direction from supervisor. Refers atypical problems to others. Reports on activities regularly to supervisor in well-defined format. Gathers information and/or data independently using established and well defined procedures. Recommends actions to improve efficiency. Performs duties within prescribed time frames.
 
Day to Day Responsibilities:
  • Acquisition, installation, maintenance and use of desktop technology.
  • Respond to cases in specified support queues
  • Potential for some project work
  • Remote support for users and offices with no onsite IT personnel as time permits beyond local responsibilities
 

Preferred Candidate

More than 1 years of experience
Associate Degree(Graduate), Bachelor’s(Student), Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)
Completed, Exempt, Delayed
English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)

Bilgi İşlem Elemanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

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Bilgi İşlem Elemanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Bilgi İşlem Elemanı Bilgi İşlem Elemanı Maaşları Bilgi İşlem Elemanı Nasıl Olunur? Bilgi İşlem Elemanı Nedir? Bilgi İşlem Elemanı İş İlanları