As part of the Docplanner Group which is one of Europe's largest healthcare technology companies, Doktortakvimi.com is the number 1 healthcare platform of Turkey. With our 2,000 teammates working in our offices all around the world, we work every day to make the healthcare experience more human and to make the lives of patients and healthcare professionals easier.
We have created a unique and enjoyable culture in our ten-year operation in Turkey. In the surveys we conducted with our employees, they stated three important features that distinguish Doktortakvimi from other workplaces are autonomy, employee value and flexibility.
We are a team who loves challenges, works autonomously and does not believe in the status quo; We are not afraid to try and fail. We value humility, honesty and business results.
If you want to be a part of this unique culture, join us!
As a Junior Product Support Specialist, you will be responsible for:
Manage product knowledge from both a technical and a business perspective, establishing a transparent and continuous communication with CS and SALES and representing the voice of the customer within our organization in terms of product.
Translate customer needs into technical requirements and share them with the Product Team with proper prioritization
Acting as interface between global markets and internal functions such as Sales, Customer Success and Country Manager.
Plan and implement trainings from a theoretical and practical point of view of every new product feature
Perform in-depth market analysis (trends, competition, etc) and identify customer requirements, value proposition, and unlocking new opportunities for DoktorTakvimi.
Help Customer Support teams to diagnose issues and resolve escalated bugs using established processes keeping a low % of lack of knowledge reports
Requirements
- Fluency in English is a must, both written and spoken;
- High communication and motivation skills - you understand and can articulate both technical and business requirements effortlessly
- Proven ability to meet deadlines and get results with many priorities and under tight timeframes;
- Ability to juggle multiple projects and priorities seamlessly
- Leadership through influence, problem solving, team-working, communication, result orientation complete the profile;
- A passion about creative problem-solving for customers
- Self-motivation and independent working approach;
- Analytical and organizational skills
- Proactiveness and flexibility
- Goal and results oriented
- Project Management
- Computer Skills (Google Drive, Presentation, Excel, Word, Power Point)
- Presentation Skills
- Additional Computer Skills (Data Studio, Google Sites, Data Base, Graphics, Programming ect)
- Public Speaking
- Strategic and critical thinking
- Advocacy Creativity & Innovation, Curiocity
- Analytical thinking
- Interpersonal Communication
- Collabarition
- Self-adaptability and self-awaraness
- Learning Orientation
Benefits
We offer:
- Work with smart people who know their stuff
- Huge autonomy,
- An opportunity to grow with the company
- Gym (when we return to our cool office)
- Meal card
- Health insurance
- Employee Stock Option Plan
- Performance Bonus
- Excellent Environment and Professional Development
- Opportunity to Work Shoulder to Shoulder in a Global Team
