Bellperson
Fairmont Quasar Istanbul

İstanbul(Avr.)

İş Yerinde

14 gün önce yayınlandı

Job Type

Full-Time

Position Level

Service Employee

Department

Tourism / Hospitality

Application Count

610 application

Job Type

Full-Time

Position Level

Service Employee

Application Count

610 application

Department

Tourism / Hospitality

QUALIFICATIONS AND JOB DESCRIPTION

A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bellperson with Fairmont Quasar Istanbul, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.

The qualifications are:

High school or University degree preferably Tourism & Hotel Management,
Good command of English
At least 2+ years of Bellperson experience in luxury hotel management.

İŞ TANIMI

Is aware of and abides by all hotel policies, procedures & relevant legislations
Ensures all directions are followed out at the request of any level of Senior Management
Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.
Projects a favourable image of the hotel, through a positive and professional attitude, manner, and presentation.
Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heart Felt Service.
Ensuring that all hotel staff is providing prompt, attentive and friendly service at all times through monitoring Mystery Shopper results, and CSM averages.
Maintain personal presentation and hygiene as per the grooming standards issued by Fairmont Quasar Istanbul.
Ensure Guest details remain confidential.
Reports any hazards, risks, accidents as required
Abides by and is aware of all relevant Occupational, Health & Safety legislation
Answer all incoming calls within three rings, using the Fairmont Quasar Istanbul greeting standards.
Respond to queries received by any form of media within a 24 hour time frame, or pass them onto the appropriate personnel.
Constantly reviewing the performance and operations of yourself and the department through monitoring Mystery Shopper results, and CSM averages