Front Office Manager

Fortuna of Cappadocia Autograph Collection

Fortuna of Cappadocia – Autograph Collection by Marriott

Located in the unique atmosphere of Cappadocia and inspired by the philosophy of “Exactly Like Nothing Else,” Fortuna of Cappadocia – Autograph Collection by Marriott is looking for aFront Office Manager to join our team.

GENERAL QUALIFICATIONS

• Bachelor’s degree in Tourism & Hospitality Management, Business Administration, or related fields,
• Preferably experienced in international chain hotels and luxury hospitality brands, with a minimum of 3–5 years of experience in front office management,
• Strong knowledge of front office operations, guest relations, reservations, and revenue management,
• Experience in leading and motivating front office teams in a luxury hospitality environment,
• Proficient in Opera PMS and other hotel management systems,
• Strong problem-solving, communication, and organizational skills,
• Guest-oriented mindset with a passion for delivering exceptional service experiences,
• Ability to manage multiple tasks and work effectively in a fast-paced environment,
• Team-oriented with strong leadership and interpersonal skills,
• Flexibility to adapt to varying working hours and operational needs,
• Committed to Marriott International brand standards and sustainability principles,
• Excellent command of English; additional languages are an asset,
• Male candidates must have completed military service.

JOB DESCRIPTION

• Manage and oversee all front office operations in line with Marriott International and Autograph Collection brand standards,
• Ensure the highest level of guest satisfaction by delivering personalized and memorable guest experiences,
• Supervise front desk, guest relations, concierge, and reservations teams,
• Handle guest feedback, complaints, and special requests professionally and efficiently,
• Monitor room inventory, occupancy, and daily operational performance,
• Coordinate closely with housekeeping, sales, and other departments to ensure smooth hotel operations,
• Train, coach, and motivate front office associates to maintain service excellence,
• Prepare operational reports, forecasts, and performance analyses,
• Ensure compliance with hotel policies, procedures, and safety standards,
• Contribute to revenue growth and operational efficiency through effective leadership and guest service strategies.

GENERAL INFORMATION

Only applications with photos will be taken into consideration.